Chad West - How Did Revolut Grow To 20 Million Customers?

In episode 190 of Fintech Chatter Dexter Cousins is joined by Chad West, VP of Marketing for Argent.

Dexter and Chad first met in 2018 when Chad was VP of Marketing for Revolut. Tune in as they talk about how Chad grew Revolut from 50K to 20 MILLION customers in 5 years

About Argent

Argent is the world's most simple and secure smart wallet for Ethereum. It puts the power of crypto into the hands of anyone with a phone. Empowering users to control and prosper from their digital assets and identity.

Store, save and send; borrow, earn interest and invest. No-nonsense and non-custodial. Combining beautiful design and bulletproof security. Without borders or boundaries.

Launched in 2018 Argent is backed by Silicon Valley and Europe's top investors, including Paradigm, Index Ventures, Creandum and firstminute capital.

Download Argent in the App Store

Find out about careers

How Revolut Grew to 20 Million Customers

Chad and Dexter talk about the early days of Revolut. When Chad joined as their first marketing leader, he was employee no25. Revolut had amassed a fairly impressive 50,000 customers at this stage.

Chad shares some of the strategies and processes he implemented to take the company to 20 MILLION customers just 5 years later.

Dexter also talks to Chad about his career post Revolut. And Chad shares why he believes the world of digital assets has even more potential to fulfil the early promise of Fintech.

And as one of the most accomplished marketers on the planet, Chad shares his tips for founders and gives some career advice to marketeers concerned about the rapid shake up in the industry by AI.


About Chad West

Chad was an early employee and Director of Global Marketing & Communications at Revolut. He helped transform the company from a fintech app that no one had heard of, into one of the fastest-growing technology companies in the world.

Chad's marketing philosophy is a little different. He doesn't believe in blowing money on expensive Super Bowl ads, but instead by bringing customer's as close to the business as possible, and scaling through advocacy.

From product marketing and community building, to referral campaigns and engagement, Chad has seen it all.

Chad began his career in Public Affairs supporting at the the time UK Prime Minister, David Cameron.

He then joined renowned Internet giant Rocket Internet, where he really cut his teeth in growth marketing, before joining Revolut as their first senior marketing hire in 2017.

Chad is now VP of Marketing for Argent and holds an advisory role with Sorare.

David Birch Defines Metaverse

"The metaverse is going to be built with an identity layer and a value layer, making it a safer and more secure place to do business."

- David Birch

It's hard to cut through the hype and tripe of the Metaverse. In this episode Dexter Cousins chats to David Birch to define Metaverse and explore what it actually means for the future of money.

What they unpack is an exciting and tangible new internet that holds incredible potential for Fintech businesses, individuals, and society as a whole.

About David Birch

David Birch is an author, advisor, and commentator on digital financial services. He is the author of several books, including "The Currency Cold War", "Identity is the New Money" and "Before Babylon, Beyond Bitcoin." Birch is known for his expertise in digital identity, digital money, payments and the future of money.

"Tokenisation is going to be much bigger than Blockchain."

- David Birch

Metamoney: Payments in the Metaverse

David Birch defines the metaverse and its potential impact on financial services. He shares his journey of exploring web 3, the metaverse and digital identity writing a research paper and book on the topic with Victoria Richardson.

David explains the difference between virtual worlds, gaming and the metaverse, emphasising web 3 is essentially the infrastructure of the metaverse. What makes the Metaverse compelling is the concept of property ownership via tokenisation, digital wallets and digital identity.

David also highlights the potential for tokenisation leading to vastly reduced transaction costs and increased security. And a key reason why major banking institutions are taking tokenisation and stable coins very seriously. David also discusses the role of AI and smart wallets in shaping the future of financial transactions for society, acting as a personal financial advisor and handling every day transactions.

Key Takeaways:


David Birch is on a tour down under August 2023 and will be making appearances at Intersekt and a number of exclusive events (details below)

Thanks to PayEd https://payed.biz/ for bringing you this podcast. You can catch David Birch in person at the following events:

You can follow David's work -
visit www.dgwbirch.com
writing David's Books/Magazines/Articles
twitter David Birch

135: ConnectID | Andrew Black

In episode 135 of Fintech Chatter Podcast Dexter Cousins is joined by Andrew Black, Managing Director of ConnectID.

About ConnectID

ConnectID aims to become Australia’s first and leading reusable digital identity exchange, allowing citizens to take more control over their identity and data, and enabling organisations to unlock value and reduce security risks. 

Part of Australian Payments Plus (which also includes eftpos, BPAY, Beem and the New Payments Platform) ConnectID provides businesses access to trusted and reliable identity data, and is partnering with the big 4 banks to launch this Digital Identity ecosystem for Australians.

Find out more - https://connectid.com.au

About Andrew Black

Andrew is an established leader in the Digital Identity industry, working with state and federal government here in Australia. He also works with international bodies to shape future technology evolutions and policies to protect citizen data and rights. 

Originally hailing from Scotland, Andrew spent the past decade leading digital ventures on data and cyber security in 2 major UK banks, having most recently led Open Banking and Digital Identity.

Connect with Andrew 

https://www.linkedin.com/in/andrew-black-a5118239/

Find out more about Open Banking/CDR