Dexter Cousins interviews Craig Carroll, co-founder of JustFund, one of Australia's fastest-growing startups.
Craig shares his innovative approach to solving a problem that creates untold stress on those seeking divorce - lending for family law fees.
With a background as a serial entrepreneur, Craig shares insights on navigating uncertainty, his lessons learned from the US market, the importance of company culture, and the role of AI in enhancing client service.
Dexter gets to discuss his favourite topic - hiring the right talent and building a strong company culture as JustFund prepares for international expansion.
Craig is passionate about financial services, education and technologies that either promote economic well-being and/or address societal challenges. Craig's career has been focused on creating, building and managing teams, raising capital, consumer social lending, product development, software development, corporate strategy and general management across various sectors.
Craig has extensive experience developing services that help individuals deal with financial matters. He has also advised educational institutions on admission strategies and accessibility. Throughout his career, Craig has been an investor and advisor to various early-stage and growth companies.
00:00 Introduction to JustFund and Its Mission
03:24 Innovating Financial Products Using Data
06:36 The Role of AI in Product Development
12:17 Rapid Growth and Scaling Strategies
19:26 Craig's Experience in the USA
23:32 Australian vs US Talent
27:40 The Challenges of Hiring in 2025
31:36 Setting the Foundations of Culture
36:35 The Benefits of Being Obsessed with NPS
Links & Resources:
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